As our technical writer, you will be instrumental in creating content that effectively communicates our value proposition for both technical and non-technical audiences. You’ll work closely with our experts across Mitsogo–Engineering, Marketing, Sales, and more– ensuring that Mitsogo’s products are easy to comprehend by those that interact with it: both at Mitsogo and beyond.

To succeed as a Technical writer with us, you’ll put your product knowledge to the test–with an exhaustive understanding of the platform and transforming that into seamless interaction for users, imparting real business value in the process.

Roles and Responsibilities

• Manage content requirements–production and content needs across teams
• Gain a deep understanding of Hexnode products and their applications to capture product information into simple, accurate, and concise documentation intended for a global audience.
• Maintain and update technical documentation repository as well as document content updates for products, apps, and related tools.
• Refine and polish in-house generated specs and generate accurate documentation for customer-facing formal deliveries.
• Ensure documentation is technically and mechanically accurate, and consistent with regard to clarity, flow, organization, completeness, and readability
• Define the voice, tone, and standards for our company as represented across documentation, tutorials, and knowledge base.
• Maintain the taxonomy, information architecture, and content mapping schemas used for structuring and filtering content in the knowledge base
• Provide ongoing qualitative and quantitative measurements of content scope, effectiveness, and usage, especially for user search metricsCollaborate with Product and Engineering to monitor updates for changes and deprecations, ensuring all documentation is up-to-date for all end users.

• Excellent written and verbal skills.
• Up to 8 years of work experience in a similar profile.
• The ability to embrace ambiguity and exercise editorial judgment
• The ability to work independently in a dynamic environment
• Strong attention to detail and ability to write in explanatory and procedural styles for multiple audiences
• Expertise in prioritization, multi-tasking, and time-management
• Ability to rely on professional discretion to achieve goals
• Skilled in Process mapping, analysis and improvement, and documentation
• The ability to synthesize complex processes into simple and engaging language
• Experience in the customer solutions industry or in a role with a very strong customer focus
• Experience working in an organization with a global customer base