About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Responsibilities

• Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment
• Expert-level proficiency in Windows, Mac, or Linux.
• Network and Endpoint Security background is a must.
• Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skills.
• Excellent written and verbal communication skills in English (other languages are a plus).
• Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes.
• Experience in monitoring, detecting, supporting and delivering security solutions such M365 Intune, MDM, Defender, O365 Security and compliance in DKIM, O365 EOP, ATP, AIP, Azure AD, CAS Alerts Management, Proof Point Email Security, FireEye ETP, TrendMicro, DLP, Email and Web Security, SPAM filtering, Vulnerability Scanning, Firewalls, IPS/IDS, etc
• Have a good understanding and awareness of 2 or more of the following: Proof Point, Intune/ Defender, Trend Micro Deep Security, Trend Micro ApexOne, Qualys Guard/ Metasploit/ Nessus Tenable
• Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500
• Technical Certifications in TrendMicro, FireEye, Proofpoint, Qualys, Cisco, Cloud Raxak, KnowBe4, Splunk, CyberArk, Okta, Digital Guardian, McAfee CASB Security Products Preferred M365 MDM, Security and Compliance, Splunk Enterprise and Security, CyberArk
• Employees must be ready to work in US shift timings.