About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

About the Job

We are looking for a Linux Monitoring Manager to oversee and manage the monitoring infrastructure for our Linux-based systems. The ideal candidate will have a deep understanding of Linux operating systems, monitoring tools, and best practices for ensuring system stability, performance, and security.

Roles and Responsibilities:

• Design, implement, and maintain monitoring solutions for Linux-based systems to ensure optimal performance and availability.
• Develop and maintain monitoring dashboards, alerts, and reports to provide insights into system health, performance metrics, and potential issues.
• Collaborate with cross-functional teams to identify monitoring requirements, define key performance indicators (KPIs), and implement monitoring solutions that meet business needs.
• Troubleshoot and resolve monitoring-related issues, including performance bottlenecks, alerting failures, and data inconsistencies.
• Conduct regular audits and assessments of monitoring infrastructure to identify areas for improvement and optimization.
• Stay up-to-date with the latest trends and technologies in Linux monitoring tools, techniques, and methodologies.
• Provide guidance, training, and mentorship to junior members of the monitoring team.
• Ensure compliance with security policies, regulations, and industry best practices in monitoring and reporting activities.
• Participate in on-call rotations and respond to monitoring alerts and incidents in a timely manner.
• Contribute to the development of standard operating procedures (SOPs), documentation, and knowledge base articles for monitoring-related tasks and processes.

Requirements:

• Willing to work in US shift timing.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in Linux system administration and monitoring. also, should have sufficient experience in managing a team of min 8 members.
• Idea in scripting languages such as Bash or Python.
• Experience with monitoring tools such as Zabbix, Prometheus, Grafana, or similar. also ticketing tools such as Zendesk, ClickUp or Jira.
• Strong understanding of network protocols, services, and infrastructure components (e.g., TCP/IP, DNS, HTTP, LDAP).
• Solid grasp of Linux performance tuning, troubleshooting, and debugging techniques.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
• Relevant certifications (e.g., Linux Foundation Certified System Administrator, Certified Monitoring Professional) are a plus.