About Mitsogo
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode
Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Description

We are looking for a Product Support Engineers with previous experience in handling International Clients- (APAC, EMEA and NAM )- B2B

What we appreciate:

• Assists users through Phone, Chat, Email, or tickets raised via Portal or from the Websites.
• Log, validate and diagnose user issues, on the full range of products and applications used.
• Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.
• Resolve customer queries and achieve customer delight.
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill.

Qualifications:

• Minimum 2 years of Experience in International Voice, Email and Chat Support
• Should be flexible working in Shifts.
• Willingness to Work on 24/5 rotational shifts.
• Good analytical and problem-solving skills
• Excellent Communication Skills and Passion for Customer Service
• B2B experience is mandatory.
• Should have basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc.- Not Mandatory
• Experience in Zendesk/Salesforce, HubSpot added advantage.