Technical Support Engineers (Chat)

Sales and Support
Chennai
2-6 years

About- Mitsogo|Hexnode

Hexnode UEM is an award-winning Unified Endpoint Management solution adopted by businesses to manage endpoints from a centralized console.

It offers a comprehensive mobility management software to support all major platforms such as Android, Windows, iOS, macOS, Fire OS, and Apple TVs.

Job Description

We are looking for a Product Support Engineers with previous experience in handling International Clients- (APAC, EMEA and NAM )- B2B

What we appreciate :

  • Assists users through Phone, Chat, Email, or tickets raised via Portal or from the Websites.
  • Log, validate and diagnose user issues, on the full range of products and applications used.
  • Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.
  • Resolve customer queries and achieve customer delight.
  • Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill.

Qualifications:

  • Minimum 2 years of Experience in International Voice, Email and Chat Support
  • Should be flexible working in Shifts.
  • Willingness to Work on 24/5 rotational shifts.
  • Good analytical and problem-solving skills
  • Excellent Communication Skills and Passion for Customer Service
  • B2B experience is mandatory.
  • Should have basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc.- Not Mandatory
  • Experience in Zendesk/Salesforce, HubSpot added advantage.

 

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