As a Product Consultant at Mitsogo, you will assist the sales and business development team by problem-solving the key technical issues for our customers. You will liaise with product management and marketing to stay on top of industry trends and devise enhancements to Mitsogo’s products.

You will work closely with cross-functional teams of developers and architects with a variety of both regional and international.

You will help prospective customers and partners to understand Why Mitsogo is important to their business. The relationship you build with customers is crucial for the overall growth of Mitsogo.

Roles and Responsibilities:

• Perform product demonstrations for both prospective customers and existing customers as needed.
• Attending initial sales calls and determining a customer’s business requirements.
• Decide whether the software or hardware needs adapting to meet the customer’s needs
• Address customer calls and emails in a timely fashion.
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Maintain a thorough understanding of the marketplace, competitors, and industry trends in order to identify new business and marketing opportunities.
• Develop product reference documents and product courseware for customers.

Product Evangelist (Technical Research)

What you do

Conduct extensive topical and technical research to identify core industry challenges.