Customer Success Associates

Sales and Support
0-1 Year

Customer Success Associates

We are expecting entrepreneurial, energetic, and driven individuals who can optimize our Sales Workforce effectiveness. You will be getting a highly visible position that closely works with our prospects and customers to ensure that they are satisfied with the products that we offer, and you must keep yourself regularly updated with their feedback to meet the required level of standard and enhancements of our product.

You are required to improve the sales level and achieve the sales targets by helping prospects understand Hexnode and smoothen their overall business operations.

Duties and Responsibilities:

  • Expand business within and outside of existing Hexnode customers by building long-term strategic relationships with key accounts.
  • Develop and execute against an assigned quota and territory plan.
  • Prospect, forecast, build and maintain a sales pipeline.
  • Formulating a compelling annual plan, enabling a culture of execution to drive new customer acquisition, expanding existing ones and ensuring high retention rates on existing accounts.
  • Identifying new opportunities in industry verticals, and driving expansion into them.
  • Cross-functional engagement with Marketing, Sales, Engineering, Partnerships, and Customer Success Teams.
  • Weekly, monthly, and quarterly forecast meetings, business reviews, monitoring of the sales/upsell activities, and tracking of results.

Requirements and Qualifications:

  • 0-1 years of experience working and succeeding within target-driven business/sales development representative teams for providers of B2B enterprise software solutions.
  • Excellent verbal and written communication skills.
  • Ability to meet monthly, quarterly, and annual financial goals.
  • Proven track record of meeting and exceeding business development goals and targets.
  • Proven track record of working in BDR outbound teams in the technology sector.
  • Effective time management skills and ability to meet deadlines
  • Verbal proficiency in French and Spanish languages is a plus.

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