Channel Partnership Associate

Sales and Support
Cochin Chennai
01-06 years

Channel Partnership Associate 

 

Responsibilities:

  • Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product-market fit
  • Establish and maintain a healthy relationship with partner teams, prospects, and customers in various geographies
  • Own and meet assigned sales targets by working closely with partner sales teams
  • Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers
  • Understand local markets thoroughly including factors influencing buyer’s decisions like the economy, technology, and so on
  • Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
  • Discover and implement new / market-specific lead generation exercises to supplement inbound lead generation, working closely with marketing teams and reseller sales teams.
  • Be the single point of contact for partners for all things technical Provide L2 support and follow up for partners on customer queries
  • Arrange online training sessions and ensure the partner is up to speed with what’s new in the product Handle incoming support tickets from partners, manage escalations from partners/customers Requirements:
  • Be willing to work on night shift Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management
  • Excellent verbal and written communication skills Self-motivated with a proactive approach to projects
  • Technical knowledge Attention to detail, ability to articulate clearly Interpersonal skills, ability to build rapport – required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory job description

 

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