Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product-market fit
Establish and maintain a healthy relationship with partner teams, prospects, and customers in various geographies
Own and meet assigned sales targets by working closely with partner sales teams
Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers
Understand local markets thoroughly including factors influencing buyer’s decisions like the economy, technology, and so on
Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
Discover and implement new / market-specific lead generation exercises to supplement inbound lead generation, working closely with marketing teams and reseller sales teams.
Be the single point of contact for partners for all things technical Provide L2 support and follow up for partners on customer queries
Arrange online training sessions and ensure the partner is up to speed with what’s new in the product Handle incoming support tickets from partners, manage escalations from partners/customers Requirements:
Be willing to work on night shift Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management
Excellent verbal and written communication skills Self-motivated with a proactive approach to projects
Technical knowledge Attention to detail, ability to articulate clearly Interpersonal skills, ability to build rapport – required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory job description
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